Indians Confident of Artificial Intelligence Making Society Smarter: Survey

Salesforce, the Customer Success Platform and CRM company, today unveiled findings from a new research titled, Artificial Intelligence in Asia: Trust, Understanding and the Opportunity to Re-Skill. Commissioned across seven Asian markets including Singapore, India, Hong Kong, Malaysia, Thailand, Philippines and Indonesia, the study explores consumer trust and understanding of Artificial Intelligence (AI) and the opportunities for business and government to grow knowledge, re-skill and prepare consumers for the future. Amongst the markets surveyed, the results reveal that Indian consumers are well aware of AI (78%) and India emerged as the second market (with Indonesia at 68%) with the highest positive outlook towards AI (65%). The majority also believes that AI has the ability to help make society smarter (60%) in the future. Most Indians surveyed (64%) also feel AI will transform the employee space, by providing freedom to work, creating interesting jobs, and many see AI as a way to make society smarter (60%) and life more convenient (58%).