Frustrated GP patients hang up as Yorkshire accent baffles AI receptionist

One patient said of the AI system: 'I could never get it to understand me, I ended up just hanging up and not bothering to try and book an appointment.' One patient said of the AI system: 'I could never get it to understand me, I ended up just hanging up and not bothering to try and book an appointment.' 'Emma' the Rotherham chatbot has 17 languages says AI firm - but health watchdog says system struggling with local'twangs' Patients in a South Yorkshire town are frustrated by an AI GP receptionist not understanding their "broad accents", a health watchdog has said. Healthwatch Rotherham, a local health and social care watchdog, said a number of practices in the area had introduced a new AI receptionist called Emma. It said it was hearing accounts of the AI not understanding local accents.