IPsoft Amelia Now Available on Genesys AppFoundry

IPsoft, the largest independent leader in enterprise artificial intelligence (AI), announced that Amelia, its industry-leading digital customer service agent, is now available on Genesys AppFoundry from Genesys, the global leader in cloud customer experience and contact centre solutions. Amelia, with her superior conversational AI capabilities, can handle customers' most common requests by herself, without human support, empowering organizations to offer their customers immediate and scalable 24/7 support for faster problem resolutions. The integration of Amelia is available through Genesys Cloud, the industry's leading cloud contact centre platform, with a robust feature set and open APIs, which allows for flexibility, scalability and rapid innovations. Genesys and IPsoft customers, includes Bankia one of the largest banks in Spain. Bankia deployed Amelia as a digital contact centre agent to scale customer service and improve the customer experience.