How artificial intelligence can redefine govt services

The public sector has a crucial role to play in India's growth story. It is through an effective and efficient public service delivery model that India can achieve inclusive and sustainable socio-economic development. In order to achieve this, the government has begun harnessing artificial intelligence (AI) in the delivery of public services such as education, health, social security and transport, among others. AI is set to offer a competitive advantage over existing models of delivery of public services. Traditionally, the delivery models were simple, standalone departmental projects.