How Chatbots Help Business Avoid the Fear of a Black-Box AI Planet

The rise of AI in business largely goes unquestioned, until a poor decision comes out of a black box that no one can fathom or that causes actual damage. To avoid this, businesses need to adopt AI tools that are provable and customer-friendly, with chatbots paving the way until AI can be truly trusted. In most business cases, artificial intelligence helps companies progress when it comes to their varied use cases. From understanding us humans and our convoluted languages, recovering data from forms, predicting outcomes etc., AI helps spot meaning, intent and value, and provides the power for chatbots, analytic services and other digital business tools. However, as with 5G and 4G before it, as with robots in factories, and those pesky vaccines that keep us alive, there is a narrative in the media that AI is here to destroy us, to wipe out jobs, to weaken employees and other negative outcomes.