Banking for Humanity: Technology to Increase the Human Touch

Banks have been struggling with the concept of being more personal with their customers. 'Banking for Humanity', a concept explored by fintech guru Chris Skinner, is considered as a remedy for this; with new banking technology innovation spearheading the way for banks to adopt a human touch and be more empathetic. Chris Skinner stated that the concept is about "how banks can make their services more human". According to Skinner, there are five primary aspects for discovering Banking for Humanity: financial literacy, financial inclusion, financial wellness, financial capabilities for the vulnerable, and promoting sustainability. However, with the aftermath of the financial crisis earlier in the century, lack of confidence and trust is prevalent amongst customers.