Emotional intelligence is the future of artificial intelligence: Fjord ZDNet

The most successful artificial intelligence (AI) systems will be those comprising an emotional intelligence almost indistinguishable from human-to-human interaction, according to Bronwyn van der Merwe, group director at Fjord Australia and New Zealand -- Accenture Interactive's design and innovation arm. While the concept of AI is not new, in 2017 van der Merwe expects emotional intelligence to emerge as the driving force behind what she called the next generation in AI, as humans will be drawn to human-like interaction. As businesses continue to experiment with the Internet of Things, interesting use cases are emerging. Here are some of the most common ways IoT is deployed in the enterprise. Speaking with ZDNet, van der Merwe explained that building on the first phase of AI technology, emotional intelligence enhances AI's ability to understand emotional input, and continually adapt to and learn from information to provide human-like responses in real time.