How AI is making business travel better

Replacing the standard in-room phone, hotels like Jupiter Next in Portland, Ore., offer devices such as Roxy, a speech-enabled console, to respond to guest requests -- whether it's a need for fresh towels, a weather report, a ride, or to stream Bruce Springsteen. Another feature allows Roxy to recommend local restaurants or activities. Several new properties are touting robots that can deliver room service and anything else that fits in their storage compartment. On the back end, robots are assisting housekeeping by delivering linens and transporting waste. When booking an airline through a frequent flyer program, AI can use machine learning to recommend flights and seats you may like, based on your previous travel.