Meet Machine Learning, Your New Favorite Colleague

What if you had a colleague who would take care of all the dull, routine tasks without complaining? A colleague who lets you do interesting and challenging tasks, helps you solve them, then happily lets you take all the credit. A colleague who stays after office hours doing prep work for you so you will have a good start the next morning? Meet machine learning, your new favorite colleague, who will dramatically change customer service both for customers and for customer service personnel. It's estimated that 70%-80% of insurance claims are pretty straightforward, so this is an area where machine learning algorithms can find the right solution.