Municipality Kate More Than a Chatbot for Finland Accenture

Municipality Kate enables the city of Riihimäki to interact with its citizens 24/7 and has streamlined a number of previously time-consuming processes. In getting Municipality Kate live, Riihimäki's different departments needed to collaborate to ensure a holistic service for citizens, meaning some departmental boundaries were broken down for the first time. It has helped to make municipal decision-making processes more aligned with what citizens really want, as more information about their needs is available than ever before. Riihimäki's citizens have responded positively to the new service, taking advantage of the ability to have conversations around the clock, with peak usage taking place in the evenings from six to nine and in the mornings before office hours. New platforms like Municipality Kate will help citizens engage and conduct business with municipalities faster, with greater convenience, more accuracy and far more efficiency than ever before.