With The Great Power Of Artificial Intelligence Comes Great Responsibility

Artificial intelligence (AI) has been mainly the passion of data science labs and development shops. Lately, however, the implications of its potential impact on business -- in the form of enhanced customer service, expanded intelligent capabilities, and even society at large -- have become clearer. That means the time has come for business leaders to not only understand the implications of AI, but also step up and lead the way. That's because with the great power of AI comes great responsibility. "While AI is quickly becoming a new tool in the CEO tool belt to drive revenues and profitability, it has also become clear that deploying AI requires careful management to prevent unintentional but significant damage, not only to brand reputation but, more important, to workers, individuals, and society as a whole," write Roger Burkhardt, Nicolas Hohn, and Chris Wigley, all with McKinsey.