Using Generative AI for therapy might feel like a lifeline – but there's danger in seeking certainty in a chatbot

Tran* sat across from me, phone in hand, scrolling. "I just wanted to make sure I didn't say the wrong thing," he explained, referring to a disagreement with his partner. "So I asked ChatGPT what I should say." He read the chatbot-generated message aloud. It was articulate, logical and composed – too composed.