5 Retail Innovations That'll Blow Your Mind in 2020

The same survey reports that those that use these technologies are noticing improved customer experience performance and higher customer satisfaction. But what do these technologies look like in real life? And what retail innovations can we expect to see today as a result? We interviewed 5 retail innovation leaders at NRF 2020's Innovation Lab, and they showed us how they're using emerging tech to change customer experience in 2020 and beyond. The subject of inventory management may not evoke fun and excitement – at least not in the traditional sense.