Rammas, DEWA's virtual AI employee, is available on seven channels for customer service. These include DEWA's smart app (iOS and Android), DEWA's website and social media account on Facebook, Amazon's Alexa, and Google Assistant, robots, and WhatsApp Business. Rammas provides round-the-clock multiple services and answers enquiries in English and Arabic. DEWA employs AI to enhance customer and employee happiness as well as improve the performance of its systems through'Rammas for You' and'Rammas at Work' and'Powered by Rammas'. Rammas has answered more than 6.4 million enquiries since its inception in the first quarter of 2017 and until the end of June 2022.

The UAE continues to places great importance to protecting the environment and promoting a green economy, placing sustainability at the forefront of its strategic priorities. This is in line with the UAE Vision 2021, which aims to build a sustainable environment, and a diversified and sustainable competitive economy that ensures a secure future for generations to come. Under the guidance of its wise leadership, the UAE has made great progress towards sustainability, driven by significant achievements in the adoption of advanced technologies to create a new reality and to build a leading global model for sustainable development. The UAE has recognised the importance of Artificial Intelligence (AI) as the cornerstone for achieving sustainability goals, at a time when this advanced technology is expected to contribute to the growth of the country's GDP by 35% until 2031, while also reducing government expenditures by 50% annually, cutting down the number of paper transactions and saving millions of work hours annually. The aim of the UAE Strategy for Artificial Intelligence 2031 is to improve government performance, accelerate the pace of achievements, and to create innovative and productive work environments that ensure high levels of productivity.

The Dubai Electricity and Water Authority (DEWA) recently selected UIB to be one of their partners in Dubai Future Foundation's Dubai Future Accelerators' (DFA) Cohort 6 -- UIB's third DFA cohort, our first was with du and our second was with the Dubai Police. Even though the DFA program is spread across nine weeks (starting June 16) with a four-week break in between, UIB completed the project in only three weeks, enabling DEWA to go live the week of July 8, making the project a big success for UIB, DEWA, and DFA. This has also enabled us to use the program's remaining weeks to focus on new use cases and plan for how to further scale our partnership. What did we do with DEWA? We used UIB's UnificationEngine Conversational AI platform to deploy DEWA's customer service virtual assistant, "Rammas," on WhatsApp.

"DEWA supports the directives of His Highness Sheikh Mohammed bin Rashid Al Maktoum, Vice President and Prime Minister of the UAE and Ruler of Dubai, who instructed Dubai Government to deliver services that are 10 years ahead of other cities, and to work under the leadership of HH Sheikh Hamdan bin Mohammed bin Rashid Al Maktoum, Crown Prince of Dubai and Chairman of the Board of Trustees of the Dubai Future Foundation (DFF), and HH Sheikh Maktoum bin Mohammed bin Rashid Al Maktoum, Deputy Ruler of Dubai. These directives have guided DEWA's strategy to shape the future and enhance its role in serving the community to become a globally leading sustainable innovative corporation. DEWA has achieved considerable progress in this and one of its most prominent achievements is the launch of Digital DEWA, the digital arm of DEWA, to redefine the concept of utilities and create a new digital future for Dubai, to become the premier digital organisation in the world; with autonomous systems for renewable energy and storage and the expansion of artificial intelligence and digital services," said Al Tayer. Al Tayer noted that Digital DEWA has a four-point strategy. The first is launching advanced solar power technologies in Dubai.