Robots in Retail - 5 Ways They'll Help Your Business - Disruption

Robots are gradually moving out of the warehouse and into public and private environments where they interact directly with human owners, co-workers and consumers. One industry which has been hugely disrupted by advanced robotics technology is retail. The application of robots has long been on the minds of marketers as a way of improving processes and to entice customers back into physical stores, especially as bricks and mortar retail is threatened by online shopping. But how exactly are robots influencing retail, and how are they doing it? The most common use of bots in retail, and one you're likely to have experienced firsthand, is in online and over the phone customer services.