How new technology is revolutionising motor insurance

Smart IT systems are now calculating claims costs and attributing fault for accidents without any human involvement, speeding up the resolution of claims. Technology is set to transform motor insurance in the next five to 10 years, revolutionising both the claims process and repair. Artificial intelligence (AI) is enabling insurers to evaluate vehicle damage at the scene of a collision, without the need for a claims handler or loss adjustor. By analysing millions of photos of vehicle damage and cross-referencing them with actual repairs, programmers have been able to create algorithms that can assess the scale of the damage and create a full estimate including recommended repair, paint, parts costs and labour hours. The system can determine, for example, whether body panels can be repaired or need replacing, and in worse case scenarios it ensures that no total losses are sent to bodyshops.