Banks Must Invest in Reskilling Their Workforces to Seize AI-driven Growth Opportunities, Accenture Report Finds

Banks Must Invest in Reskilling Their Workforces to Seize AI-driven Growth Opportunities, Accenture Report Finds Stronger commitment to AI could boost revenues 34 percent and employment 14 percent by 2022 NEW YORK; May 2, 2018 – Although bank leaders recognize that intelligent technologies are reshaping the core banking process and can transform customer experiences, few plan to significantly increase investments in reskilling their workforces to enable these technologies in the near-term, according to a report by Accenture (NYSE: ACN). Based on two surveys – one of 100 banking executives and another of 1,300 non-executive bank employees – the report, "Future Workforce Survey - Banking: Realizing the Full Value of AI," estimates that if banks invest in artificial intelligence (AI) and human-machine collaboration at the same rate as top-performing companies do, they could boost revenues by 34 percent and raise employment levels 14 percent by 2022. "As AI becomes more nuanced, its role in banks is moving beyond automation to elevating human capabilities," said Alan McIntyre, a senior managing director at Accenture and head of the company's Banking practice. "To benefit from the potential of AI, banks need to implement'applied intelligence' – combining technology and human ingenuity – across all areas of their core business. To achieve this, they will need commitment from the highest levels of leadership and an understanding that this evolution will require a dramatic change in their workforce."