Go Beyond Merely Communicating to 'Connecting' with Guests Through Chatbots: Hospitality Industry

When you visited a hotel few years back, what was the scenario? A front-desk receptionist will greet you, ask you some of your personal details and the timing of your check-out. But time is changing and so does the technology involved and utilized in the hotels! Just think, won't it be a jaw-dropping experience if a talking robot welcomes you at the front-desk instead of a human being! Front-desk robots, Internet of Things, and voice & chat-based solutions are the next-big-things in the hospitality industry and few countries like China has already started implementing it.