The evolution of AI in CX and market research – Insightflow

Artificial Intelligence as we've come to know it is an incredibly complex tool. All manner of things can be analysed with AI, from shopping habits to logistical solutions. But what we're interested in here is using AI in speech and language recognition. Regular AI is really good at detecting intelligent speech, however it struggles to detect the emotional intention behind speech. When learning another language at school, we learn specifics – cat chat, dog chien. We don't learn the nuances behind the language until we experience them.