How the Convergence of AI and IoT is Transforming Careers

This article is the second part (click here for part one) in our series about the role of AI in customer support. The explores how digitization, digital self-service, and distributed digital advisors are disrupting a series of industries and creating a series of business opportunities to realize transformative value propositions, business models, services, and new revenue streams. The second-part delves further into the impact of AIOps and machine automation on a range of different careers and considers how we can prepare further for the occupational changes of the future. Many of the critical building blocks of computing -- microchip density, processing speed, storage capacity, energy efficiency, download speed, etc. -- have been improving at exponential rates over the last decade According to the authors of The Second Machine Age, Erik Brynjolfsson and Andrew McAfee: "We've also recently seen great progress in natural language processing, machine learning (the ability of a computer to automatically refine its methods and improve its results as it gets more data), computer vision, simultaneous localization and mapping, and many of the other fundamental challenges of the discipline." Administration tasks have evolved to largely self-service over the last few decades with technology removing the need for typing pools, copyists, and mailroom clerks.