Insurers in Asia are getting serious about leveraging AI

JUST a few months ago, businesses and citizens were complaining about the poor adoption of technology in the insurance sector. So, the leaders have responded by ramping up investments in new and emerging technologies to streamline operations, wow customers, and transform their business. Going by the solutions they're announcing, it seems that the industry is particularly keen on exploring the applications of artificial intelligence (AI) over other technologies. Their choice, of course, has been appreciated by customers. Most recently, Singapore Life, a digital native insurance firm launched an AI-powered chatbot, the SingLife Chatbot.