Morgan & Morgan Deploys 3CLogic Hybrid Cloud to Streamline IT Service

The latest technology partnership will support Morgan & Morgan's efforts to enhance IT services to its more than 3,700 distributed employees. An active user of ServiceNow's IT Service Management (ITSM) platform to manage daily IT requests, Morgan & Morgan required a ServiceNow-centric voice and call center solution to optimize the experiences for its employees while leveraging its existing on-premise environment. In addition, the organization was eager to apply Natural Language Processing (NLU), AI, and intelligent call workflows to solve for repetitive manual tasks to allow for a more efficient use of its IT Service Desk resources. "Our goal is always to provide an efficient white glove service for our Attorneys and staff so they can continue to provide the same efficient white glove service to our clients. To do this, we needed to find a voice solution that integrated with our instance of ServiceNow as seamlessly as possible to be an extension of the Service Desk team while empowering our end users", explains Ismael Tanon, IT Manager at Morgan & Morgan.