The Chatbot Landscape – 20 Chatbot Applications Across Industries Emerj

Chatbots are one of the most talked-about uses of natural language processing (NLP) software in business. Some of the most common application areas for chatbots include customer service, healthcare, and financial advisory. We compiled a list of 20 chatbot applications currently being used across multiple industries. We explain what the chatbot software vendors offer their client companies and how that translates to customer satisfaction. This also includes internal chatbots made to help customer-facing employees work with their clientele. We begin our list of enterprise chatbot solutions with Ada Health's app for personal medical guidance. Ada Health offers an AI-powered telemedicine service in the form of a chatbot app called, "Ada – Your Health Guide." The app helps users or patients identify their symptoms by asking for details about how they are feeling and where they are feeling pain.