Machine Learning New Technology Implicates Old Problems JD Supra

The financial services industry has seen an explosive growth in Artificial Intelligence (AI) to supplement, and often supplant, existing processes both customer-facing and internal. Given the potential created by rapid advancements in AI sophistication and functionality, more and more financial services firms are leveraging the technology to deploy new use cases for improved decision-making processes – particularly in the areas of anti-money laundering, fraud prevention, risk management, and lending. While the first wave of AI was generally focused on automating manually-intensive and repetitive tasks, banks are now turning to machine learning systems (ML) to uncover more dynamic ways of interpreting their vast swaths of customer data. Whereas AI, at a fundamental level, permits a machine to imitate intelligent human behavior, ML is a specific application (or subset) of AI that enables systems automatically to learn and improve – e.g., reduce errors or maximize the likelihood that their predictions will be true – without being explicitly programmed to make such adjustments. This development has an exciting potential to expand the products available to underbanked communities and improve services and customer experience as a whole.