Intelligent Conversational Agents as Facilitators and Coordinators for Group Work in Distributed Learning Environments (MOOCs)

Artificially intelligent conversational agents have been demonstrated to positively impact team based learning in classrooms and hold even greater potential for impact in the now widespread Massive Open Online Courses (MOOCs) if certain challenges can be overcome. These challenges include team formation, coordination and management of group processes in teams working together while distributed both in time and space. Our work begins with an architecture for orchestrating conversational agent based support for group learning called Bazaar, which has facilitated numerous successful studies of learning in the past including some early investigations in MOOC contexts. In this paper, we briefly describe our experience in designing, developing and deploying agent supported collaborative learning activities in 3 different MOOCs in three iterations. Findings from this iterative design process provide an empirical foundation for a reusable framework for facilitating similar activities in future MOOCs.