Named Entity Recognition for Address Extraction in Speech-to-Text Transcriptions Using Synthetic Data

Many businesses spend large amounts of resources for communicating with clients. Usually, the goal is to provide clients with information, but sometimes there is also a need to request specific information from them. In addressing this need, there has been a significant effort put into the development of chatbots and voicebots, which on one hand serve the purpose of providing information to clients, but they can also be utilized to contact a client with a request to provide some information. A specific real-worldexample is to contact a client, via text or via phone, to update their postal address. The address may have possibly changed over time, so a business needs to update this information in its internal client database.