InsurTech innovation using natural language processing

InsurTech refers to the use of state-of-the-art technology, including both emerging hardware and software, to address inefficiencies across the insurance value chain and further explore new opportunities to reshape traditional business operations. InsurTech encompasses a broad spectrum of technology-driven innovations, including, but not limited to, telematics, usage-based insurance, and the integration of Internet of Things (IoT) sensors. In this study, we focus on a specific class of InsurTech, an Insurtech data vendor, that provides insurance companies with next-generation data solutions. We leverage new and diverse external data sources, such as social media data and online content, to enrich the internal database, thereby empowering actuarial analytics and gaining more accurate insights into risk profiles and policyholder behavior. Specifically, by integrating alternative data sources beyond traditional information, insurance companies can uncover previously unrecognized risk factors, reduce bias in existing features, and identify more accurate risk exposures based on the operational characteristics of the insured entities.