Predicting SLA Violations in Real Time using Online Machine Learning

Next generation telecom services will execute on the telecom cloud, which combine the flexibility of today's computing clouds with the service quality of telecom systems. Real-time service assurance will become an integral part in transforming the general and flexible cloud into a robust and highly available cloud that can ensure low latency and agreed service quality to its customers. A service assurance system for telecom services must be able to detect and preferably also predict problems that may violate the agreed service quality. This is a complex task already in legacy systems and will become even more challenging when executing the services in the cloud. Further, the service assurance system must be able to remedy, in real time, these problems once detected. One promising approach to service assurance is based on machine learning, where the service quality and behavior is learned from observations of the system. The ambition is to do automated real-time predictions of the service quality in order to execute mitigation actions in a proactive manner. Machine learning has been used in the past to build prediction models for service quality assurance.