Social networks empower companies with a unique opportunity to gauge the public perception of different people and ideas. This includes vital access to the consumers' feelings over specific brands and products, and the reactions they give to uncover intelligent insights. The power of AI is huge over the social media channelizing the fast, automated, accurate social analytics that extracts meaningful insights from all the chatter gone aloud. One of the ways Artificial Intelligence is being used to analyse social data chatter is sentiment analysis. Sentiment analysis leverages computational linguistics and natural language processing to decode what people say on social media channels intelligently.

Pre-trained language models such as BERT have achieved great success in a broad range of natural language processing tasks. However, BERT cannot well support E-commerce related tasks due to the lack of two levels of domain knowledge, i.e., phrase-level and product-level. On one hand, many E-commerce tasks require an accurate understanding of domain phrases, whereas such fine-grained phrase-level knowledge is not explicitly modeled by BERT's training objective. On the other hand, product-level knowledge like product associations can enhance the language modeling of E-commerce, but they are not factual knowledge thus using them indiscriminately may introduce noise. To tackle the problem, we propose a unified pre-training framework, namely, E-BERT. Specifically, to preserve phrase-level knowledge, we introduce Adaptive Hybrid Masking, which allows the model to adaptively switch from learning preliminary word knowledge to learning complex phrases, based on the fitting progress of two modes. To utilize product-level knowledge, we introduce Neighbor Product Reconstruction, which trains E-BERT to predict a product's associated neighbors with a denoising cross attention layer. Our investigation reveals promising results in four downstream tasks, i.e., review-based question answering, aspect extraction, aspect sentiment classification, and product classification.

In this paper, we study the task of selecting optimal response given user and system utterance history in retrieval-based multi-turn dialog systems. Recently, pre-trained language models (e.g., BERT, RoBERTa, and ELECTRA) have shown significant improvements in various natural language processing tasks. This and similar response selection tasks can also be solved using such language models by formulating them as dialog-response binary classification tasks. Although existing works using this approach successfully obtained state-of-the-art results, we observe that language models trained in this manner tend to make predictions based on the relatedness of history and candidates, ignoring the sequential nature of multi-turn dialog systems. This suggests that the response selection task alone is insufficient in learning temporal dependencies between utterances. To this end, we propose utterance manipulation strategies (UMS) to address this problem. Specifically, UMS consist of several strategies (i.e., insertion, deletion, and search), which aid the response selection model towards maintaining dialog coherence. Further, UMS are self-supervised methods that do not require additional annotation and thus can be easily incorporated into existing approaches. Extensive evaluation across multiple languages and models shows that UMS are highly effective in teaching dialog consistency, which lead to models pushing the state-of-the-art with significant margins on multiple public benchmark datasets.

Inspired by studies on the overwhelming presence of experience-sharing in human-human conversations, Emora, the social chatbot developed by Emory University, aims to bring such experience-focused interaction to the current field of conversational AI. The traditional approach of information-sharing topic handlers is balanced with a focus on opinion-oriented exchanges that Emora delivers, and new conversational abilities are developed that support dialogues that consist of a collaborative understanding and learning process of the partner's life experiences. We present a curated dialogue system that leverages highly expressive natural language templates, powerful intent classification, and ontology resources to provide an engaging and interesting conversational experience to every user.

Online customer reviews have become important for managers and executives in the hospitality and catering industry who wish to obtain a comprehensive understanding of their customers' demands and expectations. We propose a Regularized Text Logistic (RTL) regression model to perform text analytics and sentiment classification on unstructured text data, which automatically identifies a set of statistically significant and operationally insightful word features, and achieves satisfactory predictive classification accuracy. We apply the RTL model to two online review datasets, Restaurant and Hotel, from TripAdvisor. Our results demonstrate satisfactory classification performance compared with alternative classifiers with a highest true positive rate of 94.9%. Moreover, RTL identifies a small set of word features, corresponding to 3% for Restaurant and 20% for Hotel, which boosts working efficiency by allowing managers to drill down into a much smaller set of important customer reviews. We also develop the consistency, sparsity and oracle property of the estimator.

Sentiment analysis is a technique through which you can analyze a piece of text to determine the sentiment behind it. It combines machine learning and natural language processing (NLP) to achieve this. Using basic Sentiment analysis, a program can understand if the sentiment behind a piece of text is positive, negative, or neutral. It is a powerful technique in Artificial intelligence that has important business applications. For example, you can use Sentiment analysis to analyze customer feedback.

This article presents a hybrid approach based on a Grounded Text Generation (GTG) model to building robust task bots at scale. GTG is a hybrid model which uses a large-scale Transformer neural network as its backbone, combined with symbol-manipulation modules for knowledge base inference and prior knowledge encoding, to generate responses grounded in dialog belief state and real-world knowledge for task completion. GTG is pre-trained on large amounts of raw text and human conversational data, and can be fine-tuned to complete a wide range of tasks. The hybrid approach and its variants are being developed simultaneously by multiple research teams. The primary results reported on task-oriented dialog benchmarks are very promising, demonstrating the big potential of this approach. This article provides an overview of this progress and discusses related methods and technologies that can be incorporated for building robust conversational AI systems.

We consider the problem of identifying, from its first $m$ noisy moments, a probability distribution on $[0,1]$ of support $k<\infty$. This is equivalent to the problem of learning a distribution on $m$ observable binary random variables $X_1,X_2,\dots,X_m$ that are iid conditional on a hidden random variable $U$ taking values in $\{1,2,\dots,k\}$. Our focus is on accomplishing this with $m=2k$, which is the minimum $m$ for which verifying that the source is a $k$-mixture is possible (even with exact statistics). This problem, so simply stated, is quite useful: e.g., by a known reduction, any algorithm for it lifts to an algorithm for learning pure topic models. We give an algorithm for identifying a $k$-mixture using samples of $m=2k$ iid binary random variables using a sample of size $\left(1/w_{\min}\right)^2 \cdot\left(1/\zeta\right)^{O(k)}$ and post-sampling runtime of only $O(k^{2+o(1)})$ arithmetic operations. Here $w_{\min}$ is the minimum probability of an outcome of $U$, and $\zeta$ is the minimum separation between the distinct success probabilities of the $X_i$s. Stated in terms of the moment problem, it suffices to know the moments to additive accuracy $w_{\min}\cdot\zeta^{O(k)}$. It is known that the sample complexity of any solution to the identification problem must be at least exponential in $k$. Previous results demonstrated either worse sample complexity and worse $O(k^c)$ runtime for some $c$ substantially larger than $2$, or similar sample complexity and much worse $k^{O(k^2)}$ runtime.

What do customers want, expect, and need? Three simple questions that all corporate leaders know will ultimately determine the effectiveness of a marketing campaign, revenue of a sales drive, and success of a company. Given the cutting-edge tools on the market today, all companies have a treasure trove of valuable customer information ready to be utilized to answer these questions. Leveraging data and sentiment analysis is instrumental in grasping the challenges and seizing the opportunities of modern customer experiences. Data provides the facts, sentiment analysis the feelings.

Share this post In this post, we are implementing a real-time application of Natural Language Processing. We are going to implement the Amazon review sentiment analysis project using NLTK Library and Machine Learning in the python programming language. After reading this post, you can able to learn how amazon figures out negative, positive, and neutral response and their percentages as shown at the end of every product in Amazon. I recommend that before going in deep with the project, first go to a product in amazon and see how the reviews are classified, and how the performance measured for a product. Amazon Product - Adidas Men Shoes Table of Contents What is the Sentiment Analysis?