Since 2002, Quantium have combined the best of human and artificial intelligence to power possibilities for individuals, organisations and society. Whether it be building forecasting engines that are driving down food wastage or creating mapping tools to support targeted measures in combatting human trafficking, Quantium believes in better goods, services, experiences, and championing the benefits of data for a brighter future. Our partnership with Woolworths has given us un-paralleled access to customer behaviour data of over 10 million customers that we leverage to provide insights for our diverse range of Woolworths client stakeholders. We've taken this partnership deeper by establishing Wiq. Wiq is our joint venture with Woolworths which will lead a data-driven transformation agenda for Woolworths and commercialise retail products globally.

Woolworths has given an Australian audience the first major look at Olive, a conversational artificial intelligence platform that its digital arm WooliesX has been developing since late last year. WooliesX's chief digital technology officer Nick Eshkenazi told the SAP e'ffect conference in Sydney that Olive - in an initial chatbot form - has been live since November last year. Olive currently appears as a chatbot on the Woolworths "Contact Us" page. It is launched when users click "Live Chat" under the Woolworths Online section. Eshkenazi said that "Olive does some impressive things".

Woolworths is working on a "green field" conversational AI platform that it expects to run "at enterprise scale" in its operations. The project forms part of what the supermarket giant says is "a roadmap of solutions powered by leading edge AI and ML" - artificial intelligence and machine learning - that will be used to create "future shopping" experiences. It is being run under the auspices of Woolworths combined loyalty and digital arm, WooliesX. The project came to light in a recent recruitment advertisement for a technology lead for conversational AI. It appears the role could have input into some of the other virtual assistant and voice-enabled experiences that Woolworths has already built.