Meet Olive, Woolworths' conversational AI platform

Woolworths has given an Australian audience the first major look at Olive, a conversational artificial intelligence platform that its digital arm WooliesX has been developing since late last year. WooliesX's chief digital technology officer Nick Eshkenazi told the SAP e'ffect conference in Sydney that Olive - in an initial chatbot form - has been live since November last year. Olive currently appears as a chatbot on the Woolworths "Contact Us" page. It is launched when users click "Live Chat" under the Woolworths Online section. Eshkenazi said that "Olive does some impressive things".