Woolworths looks to large-scale conversational AI

Woolworths is working on a "green field" conversational AI platform that it expects to run "at enterprise scale" in its operations. The project forms part of what the supermarket giant says is "a roadmap of solutions powered by leading edge AI and ML" - artificial intelligence and machine learning - that will be used to create "future shopping" experiences. It is being run under the auspices of Woolworths combined loyalty and digital arm, WooliesX. The project came to light in a recent recruitment advertisement for a technology lead for conversational AI. It appears the role could have input into some of the other virtual assistant and voice-enabled experiences that Woolworths has already built.