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3 ways to center humans in your company's artificial intelligence efforts

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ChatGPT, the powerful new artificial intelligence tool from OpenAI that can answer questions, chat with humans, and generate text, has dominated headlines in the past few months. The tool is advanced enough to pass law school exams (though with fairly low scores), but it has also veered into strange conversations and has shared misinformation. It also highlights an important area that companies using or thinking about using AI need to confront: how to embrace AI in a way that doesn't harm humans. "Leadership involves absolutely centering the human and being rigorous before releasing into the wild things that affect these humans," saidRenée Richardson Gosline, a senior lecturer and principal research scientist at MIT Sloan. "Having the courage and ethics to say we want to cultivate a system and a relationship with our customers whereby we don't simply always extract, but we also share value -- that's what leads to loyalty in the long term."


AI adoption sees 'massive shift,' Accenture exec says

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Join executive leaders at the Conversational AI & Intelligent AI Assistants Summit, presented by Five9. AI technologies are becoming prevalent in enterprises around the world. While the adoption rate varies between businesses, a majority of them -- 95% in a recent S&P Global report -- consider AI to be important in their digital transformation efforts. Organizations were expected to invest more than $50 billion in AI systems globally in 2020, according to IDC, up from $37.5 billion in 2019. And by 2024, investment is expected to reach $110 billion.


How Artificial Intelligence is solving different business problems

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As soon as the words "AI" and "music" are used in the same sentence, one comes across skepticism. If robots are making call centre jobs useless, one is scared to think of what would happen to all the musicans who are anyway underpaid. "In the world of personalisation and on-demand services, music is one of the very few remaining static artefacts," says Ken Lythgoe, head of business development at creative AI technology company MXX, based in London, England. The company has created the world's first AI tech that allows individual users to instantly edit music to fit their own video footage, complete with rises and fades. According to Lythgoe, AI doesn't need to be the enemy of music, and instead of replacing us, AI can empower us. MXX's AI tech listens to music and creates a metadata based on its understanding of it.