We humans are biased - and our robotic creations are biased, too. Bias is a natural phenomenon that drives our perceptions and behavior, including when it comes to socially expressive robots that have humanlike features. Recognizing that we embed bias, knowingly or not, within the design of such robots is crucial to studying its implications for people in modern societies. In this chapter, I consider the multifaceted question of bias in the context of humanoid, AI-enabled, and expressive social robots: Where does bias arise, what does it look like, and what can (or should) we do about it. I offer observations on human-robot interaction (HRI) along two parallel tracks: (1) robots designed in bias-conscious ways and (2) robots that may help us tackle bias in the human world. I outline a curated selection of cases for each track drawn from the latest HRI research and positioned against social, legal, and ethical factors. I also propose a set of critical next steps to tackle the challenges and opportunities on bias within HRI research and practice.

Social interactions are fundamental to human life. The recent emergence of large language models (LLMs)-based virtual assistants has demonstrated their potential to revolutionize human interactions and lifestyles. However, existing assistive systems mainly provide reactive services to individual users, rather than offering in-situ assistance during live social interactions with conversational partners. In this study, we introduce SocialMind, the first LLM-based proactive AR social assistive system that provides users with in-situ social assistance. SocialMind employs human-like perception leveraging multi-modal sensors to extract both verbal and nonverbal cues, social factors, and implicit personas, incorporating these social cues into LLM reasoning for social suggestion generation. Additionally, SocialMind employs a multi-tier collaborative generation strategy and proactive update mechanism to display social suggestions on Augmented Reality (AR) glasses, ensuring that suggestions are timely provided to users without disrupting the natural flow of conversation. Evaluations on three public datasets and a user study with 20 participants show that SocialMind achieves 38.3% higher engagement compared to baselines, and 95% of participants are willing to use SocialMind in their live social interactions.

On social media sharing platforms, some posts are inherently destined for popularity. Therefore, understanding the reasons behind this phenomenon and predicting popularity before post publication holds significant practical value. The previous work predominantly focuses on enhancing post content extraction for better prediction results. However, certain factors introduced by social platforms also impact post popularity, which has not been extensively studied. For instance, users are more likely to engage with posts from individuals they follow, potentially influencing the popularity of these posts. We term these factors, unrelated to the explicit attractiveness of content, as implicit social factors. Through the analysis of users' post browsing behavior (also validated in public datasets), we propose three implicit social factors related to popularity, including content relevance, user influence similarity, and user identity. To model the proposed social factors, we introduce three supervised contrastive learning tasks. For different task objectives and data types, we assign them to different encoders and control their gradient flows to achieve joint optimization. We also design corresponding sampling and augmentation algorithms to improve the effectiveness of contrastive learning. Extensive experiments on the Social Media Popularity Dataset validate the superiority of our proposed method and also confirm the important role of implicit social factors in popularity prediction. We open source the code at https://github.com/Daisy-zzz/PPCL.git.

Sociocultural norms serve as guiding principles for personal conduct in social interactions, emphasizing respect, cooperation, and appropriate behavior, which is able to benefit tasks including conversational information retrieval, contextual information retrieval and retrieval-enhanced machine learning. We propose a scalable approach for constructing a Sociocultural Norm (SCN) Base using Large Language Models (LLMs) for socially aware dialogues. We construct a comprehensive and publicly accessible Chinese Sociocultural NormBase. Our approach utilizes socially aware dialogues, enriched with contextual frames, as the primary data source to constrain the generating process and reduce the hallucinations. This enables extracting of high-quality and nuanced natural-language norm statements, leveraging the pragmatic implications of utterances with respect to the situation. As real dialogue annotated with gold frames are not readily available, we propose using synthetic data. Our empirical results show: (i) the quality of the SCNs derived from synthetic data is comparable to that from real dialogues annotated with gold frames, and (ii) the quality of the SCNs extracted from real data, annotated with either silver (predicted) or gold frames, surpasses that without the frame annotations. We further show the effectiveness of the extracted SCNs in a RAG-based (Retrieval-Augmented Generation) model to reason about multiple downstream dialogue tasks.

While elephants have the reputation as animals who never forget, they may have some competition from some primates. Lemurs use their long-term memory in combination with smell and social cues to find hidden fruit. This technique may have deep evolutionary roots, according to a study published in the International Journal of Primatology. "Our study provides evidence that lemurs can integrate sensory information with ecological and social knowledge, which demonstrates their ability to consider multiple aspects of a problem," study co-author and New York University anthropologist Elena Cunningham said in a statement. Cunningham is a clinical professor of molecular pathobiology at NYU College of Dentistry.

Although the spread of behaviors is influenced by many social factors, existing literature tends to study the effects of single factors -- most often, properties of the social network -- on the final cascade. In order to move towards a more integrated view of cascades, this paper offers the first comprehensive investigation into the role of two social factors in the diffusion of 1,337 popular hashtags representing the production of novel culture on Twitter: 1) the topology of the Twitter social network and 2) performance of each user's probable demographic identity. Here, we show that cascades are best modeled using a combination of network and identity, rather than either factor alone. This combined model best reproduces a composite index of ten cascade properties across all 1,337 hashtags. However, there is important heterogeneity in what social factors are required to reproduce different properties of hashtag cascades. For instance, while a combined network+identity model best predicts the popularity of cascades, a network-only model has better performance in predicting cascade growth and an identity-only model in adopter composition. We are able to predict what type of hashtag is best modeled by each combination of features and use this to further improve performance. Additionally, consistent with prior literature on the combined network+identity model most outperforms the single-factor counterfactuals among hashtags used for expressing racial or regional identity, stance-taking, talking about sports, or variants of existing cultural trends with very slow- or fast-growing communicative need. In sum, our results imply the utility of multi-factor models in predicting cascades, in order to account for the varied ways in which network, identity, and other social factors play a role in the diffusion of hashtags on Twitter.

These authors contributed equally to this work. Abstract The relationship between energy demand and variables such as economic activity and weather is well established. However, this paper aims to explore the connection between energy demand and other social aspects, which receive little attention. Through the use of natural language processing on a large news corpus, we shed light on this important link. This study was carried out in five regions of the UK and Ireland and considers multiple horizons from 1 to 30 days. It also considers economic variables such as GDP, unemployment and inflation. We found that: 1) News about military conflicts, transportation, the global pandemic, regional economics, and the international energy market are related to electricity demand. Electricity demand modelling is a fundamental process in power system planning, operation, and energy trading [1]. In order to avoid additional carbon emissions from excess electricity generation and the high costs of electricity storage, electricity demand and supply should be matched over time [2]. Demand forecasting has become a means of enabling power dispatch, planning generation schedules, and integrating renewable energy sources [3]. Electricity demand forecasting is linked to various factors, including weather, economic activity, and major events.

Language technologies have made enormous progress, especially with the introduction of large language models (LLMs). On traditional tasks such as machine translation and sentiment analysis, these models perform at near-human level. These advances can, however, exacerbate a variety of issues that models have traditionally struggled with, such as bias, evaluation, and risks. In this position paper, we argue that many of these issues share a common core: a lack of awareness of the factors, context, and implications of the social environment in which NLP operates, which we call social awareness. While NLP is getting better at solving the formal linguistic aspects, limited progress has been made in adding the social awareness required for language applications to work in all situations for all users. Integrating social awareness into NLP models will make applications more natural, helpful, and safe, and will open up new possibilities. Thus we argue that substantial challenges remain for NLP to develop social awareness and that we are just at the beginning of a new era for the field.

Dialogue systems have been widely applied in many scenarios and are now more powerful and ubiquitous than ever before. With large neural models and massive available data, current dialogue systems have access to more knowledge than any people in their life. However, current dialogue systems still do not perform at a human level. One major gap between conversational agents and humans lies in their abilities to be aware of social norms. The development of socially-aware dialogue systems is impeded due to the lack of resources. In this paper, we present the first socially-aware dialogue corpus - SocialDial, based on Chinese social culture. SocialDial consists of two parts: 1,563 multi-turn dialogues between two human speakers with fine-grained labels, and 4,870 synthetic conversations generated by ChatGPT. The human corpus covers five categories of social norms, which have 14 sub-categories in total. Specifically, it contains social factor annotations including social relation, context, social distance, and social norms. However, collecting sufficient socially-aware dialogues is costly. Thus, we harness the power of ChatGPT and devise an ontology-based synthetic data generation framework. This framework is able to generate synthetic data at scale. To ensure the quality of synthetic dialogues, we design several mechanisms for quality control during data collection. Finally, we evaluate our dataset using several pre-trained models, such as BERT and RoBERTa. Comprehensive empirical results based on state-of-the-art neural models demonstrate that modeling of social norms for dialogue systems is a promising research direction. To the best of our knowledge, SocialDial is the first socially-aware dialogue dataset that covers multiple social factors and has fine-grained labels.

Intelligent writing assistants powered by large language models (LLMs) are more popular today than ever before, but their further widespread adoption is precluded by sub-optimal performance. In this position paper, we argue that a major reason for this sub-optimal performance and adoption is a singular focus on the information content of language while ignoring its social aspects. We analyze the different dimensions of these social factors in the context of writing assistants and propose their incorporation into building smarter, more effective, and truly personalized writing assistants that would enrich the user experience and contribute to increased user adoption.