With the update, Pegasystems also targeted business users with new AI capabilities for its Pega Platform automation system, including Developer Assistant panel, an application that provides recommendations to developers; Prediction Widget, which shows users how AI-powered predictions are made; and Pega Robot Studio, which enables users to build and deploy bots to automate repetitive tasks. The vendor also focused on its core customer engagement technology with new capabilities such as Pega Customer Data Connectors that link Pega Hub with customer data platforms such as Adobe and Celebrus, and Impact Analyzer for monitoring business goals and AI models in rea time. While competitors such as Salesforce with its Einstein AI system, Verint and Appian -- which was awarded a $2b judgement against Pegasystems in a theft of trade secrets lawsuit that Pega is appealing -- offer similar automation products, Pegasystems still has some room to compete, said Predrag Jakovljevic, an analyst at Technology Evaluation Centers. "They can compete by making it easier to use, and to find their strongholds in certain industries like insurance and financial institutions," Jakovljevic said, adding that Pegasystems has long been strong in decisioning, next best action and case management in applications such as insurance claims and mortgage forms.

Process AI turbocharges the value of process automation by applying powerful and proven real-time AI, event stream processing, machine learning, decisioning, and natural language processing (NLP) to any business process. These capabilities analyze millions of streaming events and immediately make intelligent decisions so each case gets quickly resolved. This enables enterprises to more effectively and efficiently resolve events – and even anticipate issues before they arise – so they deliver the best possible customer and employee experiences. For example, an insurance company can use Process AI to triage a surge of incoming claim requests after a major storm by automatically approving claims or routing more complex incidents to the best available agent; a financial services company can scan fraud alerts in real time and automatically open a case for a relevant security expert to investigate; or a manufacturer can analyze IOT-connected device signals and, if it predicts trouble on the horizon, proactively open a service ticket and notify a dealer and end customer to the potential issue. This helps ensure algorithms result in fair and balanced outcomes that avoid unintended bias.

Pegasystems launches X-ray Vision, a tool that allows Robotic Process Automation (RPA) bots to repair themselves without human intervention. X-ray Vision aims to address the problem of bot failures. This service detects when a bot is malfunctioning and then repairs it immediately. Defective bots occur when the user interfaces and processes change. X-ray Vision's AI model is constantly modified using machine learning to improve the detection of these defective bots.

The Robotic Process Automation (RPA) Market report includes overview, which interprets value chain structure, industrial environment, regional analysis, applications, market size, and forecast. This is a latest report, covering the current COVID-19 impact on the market. The pandemic of Coronavirus (COVID-19) has affected every aspect of life globally. This has brought along several changes in market conditions. The rapidly changing market scenario and initial and future assessment of the impact is covered in the report.

TTEC Holdings, Inc., a leading digital customer experience technology and services company focused on the design, implementation and delivery of transformative solutions for many of the world's most iconic and disruptive brands, announced a strategic partnership with Pegasystems, Inc., the software company empowering digital transformation at the world's leading enterprises. This partnership will empower clients with industry-leading digital transformation solutions to optimize customer experiences within their contact centers. With the partnership, Pega's world-class intelligent automation and customer engagement suite, combined with TTEC's Customer Experience as a Service platform, will provide the backbone of optimized, digitally driven employee and customer experiences managed by TTEC Digital. The two market leaders will leverage their decades of experience to deliver best-of-breed human and AI-powered intelligence across the customer lifecycle. Together, TTEC and Pega are uniquely positioned to remove the technical and operational obstacles that stand in the way of great experiences for a brand's customers and employees.

In this show, the first of our PegaWorld 18 series, I'm joined by Kirk Borne, Principal Data Scientist at management consulting firm Booz Allen Hamilton. In our conversation, Kirk shares his views on automation as it applies to enterprises and their customers. We discuss his experiences evangelizing data science within the context of a large organization, and the role of AI in helping organizations achieve automation. Along the way Kirk, shares a great analogy for intelligent automation, comparing it to an autonomous vehicle . We covered a ton of ground in this chat, which I think you'll get a kick out of.

At Pegasystems I have overall responsibility for technical sales and I am the company's senior technology architect and'evangelist'. I am also a member of the European Functional Leadership team. I joined Pegasystems in 1995 as systems implementation manager, setting up bo...

The concept of chatbots is great for companies that are looking for efficiencies -- hand off simple communication tasks to automation so that humans can either concentrate on more complicated work, or be eliminated altogether. But have chatbots lived up to their promise? A recent survey from automation provider Pegasystems says that chatbots have lagged significantly behind customer expectations, mostly because they aren't smart enough. At our MarTech East conference earlier this month in Boston, Autodesk's Head of Digital Marketing Siara Nazir explained how her team was able to deliver a more intelligent chatbot experience using artificial intelligence (AI). According to her and her team, chatbots, paired with the right tech, can increase engagement and speed up conversions.

According to a Pegasystems' survey of 3,500 consumers from across the globe, customers are unimpressed with the performance of online chatbots. According to the latest study on the effectiveness of the popular AI tech, a lack of'intelligence' is the biggest complaint consumers have against automated bots. In fact, 65 percent of the people surveyed said they would rather speak to an actual person over a chatbot, despite claims they could be convenient in certain situations. "As chatbots become more pervasive, the quality of the engagement has lagged significantly behind customer expectations," said Ying Chen, head of product marketing and platform technologies at Pegasystems. "To truly depend on digital channels as the first line of defence in customer service, smart businesses need to unite their chatbots with the enterprise systems that can do real work – not just fetch bits of random information."

One of the strongest differentiators in the future will be the ability to deliver real-time, highly personalized experiences. The inability to deliver on the'personalization promise' is a major concern for banking executives according to new research from the Digital Banking Report. Subscribe to The Financial Brand via email for FREE!It is no longer just the domain of large banks to be able to leverage considerable technological sophistication and vast data resources to give consumers specific financial solutions. The cost and access to insight and communication tools have improved so they can be used by financial services firms of all sizes to deliver the level of customization expected from today's consumer. More and more financial organizations are seeing the benefits of a personalization strategy, thanks to new digital applications and advances in predictive analytics.