As a bank fires its robot, will the robots fight back? - Chris Skinner's blog

If you didn't catch the big news of yesterday, it was the first public firing of a robot. Amelia was launched last year by Swedish bank Nordnet, with the aim of speeding up customer onboarding and improving customer satisfaction. Apparently, she achieved neither and so was sacked for underperformance. It's interesting as the software behind Ameila, IPSoft, is an award-winning artificial intelligence (AI) engine that is also used by Swedish bank SEB. In tehri case, they got an award for their deployment and the nuances of Amelia's sacking in Nordnet implies they didn't train her properly.