A delivery driver who is suing Uber Eats in London over his dismissal from the company and claims its facial recognition technology is racially biased says the company treats couriers as "numbers rather than humans". Pa Edrissa Manjang worked for Uber Eats between November 2019 and April 2021 while employed full-time as a financial assistant. When Manjang first began working for the company he was not regularly asked to send in pictures of himself for verification purposes. However, these facial verification checks became more frequent. Manjang was eventually dismissed from the company by email, when it claimed there were "continued mismatches" between the pictures he took to register for a shift and the one on his Uber work profile.

Uber is facing further claims for compensation over racial discrimination from drivers who say they had been falsely dismissed because of malfunctioning face recognition technology. The claims have emerged after Uber introduced an automated system to check the ID of drivers operating its services in April last year. Each time a driver checks in for work, they must take a selfie picture that is then compared, using an automated system, to one on their Uber account profile. Pa Edrissa Manjang, who worked for the Uber Eats takeaway courier service in London, has launched an employment tribunal claim alleging his account was illegally deactivated. He says the automated facial-verification software wrongly decided his selfie pictures were of someone else on several occasions.