Kustomer announces today that it was named a winner in the Business Intelligences' Artificial Intelligence Excellence Awards program. The company's top-rated customer service CRM platform leverages AI extensively to help industry-leading businesses orchestrate unified, on-demand experiences that create customers for life. "Customer service organizations played a pivotal role during the pandemic as they became a lifeline for customers dealing with uncertainty. Our AI-powered platform also became a lifeline for businesses, helping them keep up with customer concerns and prevent issues before they arose," said Brad Birnbaum, founder and CEO, Kustomer. "I'm incredibly proud that our team is being recognized by Business Intelligence Group for our innovation and ability to deliver tools that our customers need."

Kustomer, the SaaS platform that is reimagining enterprise customer service, today introduced KustomerIQ, embedding Artificial Intelligence and Machine Learning across the Kustomer platform to enhance the customer service experience of companies competing in today's on-demand world. KustomerIQ uniquely integrates Machine Learning models and other advanced AI capabilities with the Kustomer platform's powerful data, workflow, and rules engines to enable companies to provide smarter, automated customer experiences that are more personalized, efficient, and effortless. The Kustomer platform stands out among customer service solutions for the comprehensiveness of available customer data and its business process automation that is driven by branchable, multi-step workflows and custom business logic. "In today's crowded market, excellent customer service is often the differentiator that builds loyalty and trust between one brand to another," said Brad Birnbaum, Co-Founder and CEO of Kustomer. "With KustomerIQ and the inclusion of Artificial Intelligence and Machine Learning into our omnichannel platform, Kustomer will now go even further in helping brands automate their business processes, while making it easier for their agents to take action on customer information, ultimately developing a stronger and more profitable customer relationship."