Generative AI (GenAI) chatbots are becoming increasingly integrated into virtual assistant technologies, yet their success hinges on the ability to gather meaningful user feedback to improve interaction quality, system outcomes, and overall user acceptance. Successful chatbot interactions can enable organizations to build long-term relationships with their customers and users, supporting customer loyalty and furthering the organization's goals. This study explores the impact of two distinct narratives and feedback collection mechanisms on user engagement and feedback behavior: a standard AI-focused interaction versus a hybrid intelligence (HI) framed interaction. Initial findings indicate that while small-scale survey measures allowed for no significant differences in user willingness to leave feedback, use the system, or trust the system, participants exposed to the HI narrative statistically significantly provided more detailed feedback. These initial findings offer insights into designing effective feedback systems for GenAI virtual assistants, balancing user effort with system improvement potential.

With the continuous development of technological and educational innovation, learners nowadays can obtain a variety of support from agents such as teachers, peers, education technologies, and recently, generative artificial intelligence such as ChatGPT. The concept of hybrid intelligence is still at a nascent stage, and how learners can benefit from a symbiotic relationship with various agents such as AI, human experts and intelligent learning systems is still unknown. The emerging concept of hybrid intelligence also lacks deep insights and understanding of the mechanisms and consequences of hybrid human-AI learning based on strong empirical research. In order to address this gap, we conducted a randomised experimental study and compared learners' motivations, self-regulated learning processes and learning performances on a writing task among different groups who had support from different agents (ChatGPT, human expert, writing analytics tools, and no extra tool). A total of 117 university students were recruited, and their multi-channel learning, performance and motivation data were collected and analysed. The results revealed that: learners who received different learning support showed no difference in post-task intrinsic motivation; there were significant differences in the frequency and sequences of the self-regulated learning processes among groups; ChatGPT group outperformed in the essay score improvement but their knowledge gain and transfer were not significantly different. Our research found that in the absence of differences in motivation, learners with different supports still exhibited different self-regulated learning processes, ultimately leading to differentiated performance. What is particularly noteworthy is that AI technologies such as ChatGPT may promote learners' dependence on technology and potentially trigger metacognitive laziness.

This chapter introduces a research project titled "Analyzing the Political Discourse: A Collaboration Between Humans and Artificial Intelligence", which was initiated in preparation for Greece's 2023 general elections. The project focused on the analysis of political leaders' campaign speeches, employing Artificial Intelligence (AI), in conjunction with an interdisciplinary team comprising journalists, a political scientist, and data scientists. The chapter delves into various aspects of political discourse analysis, including sentiment analysis, polarization, populism, topic detection, and Named Entities Recognition (NER). This experimental study investigates the capabilities of large language model (LLMs), and in particular OpenAI's ChatGPT, for analyzing political speech, evaluates its strengths and weaknesses, and highlights the essential role of human oversight in using AI in journalism projects and potentially other societal sectors. The project stands as an innovative example of human-AI collaboration (known also as "hybrid intelligence") within the realm of digital humanities, offering valuable insights for future initiatives.

Hybrid intelligence aims to enhance decision-making, problem-solving, and overall system performance by combining the strengths of both, human cognitive abilities and artificial intelligence. With the rise of Large Language Models (LLM), progressively participating as smart agents to accelerate machine learning development, Hybrid Intelligence is becoming an increasingly important topic for effective interaction between humans and machines. This paper presents an approach to leverage Hybrid Intelligence towards sustainable and energy-aware machine learning. When developing machine learning models, final model performance commonly rules the optimization process while the efficiency of the process itself is often neglected. Moreover, in recent times, energy efficiency has become equally crucial due to the significant environmental impact of complex and large-scale computational processes. The contribution of this work covers the interactive inclusion of secondary knowledge sources through Human-in-the-loop (HITL) and LLM agents to stress out and further resolve inefficiencies in the machine learning development process.

Generative AI (genAI) is being used in education for different purposes. From the teachers' perspective, genAI can support activities such as learning design. However, there is a need to study the impact of genAI on the teachers' agency. While GenAI can support certain processes of idea generation and co-creation, GenAI has the potential to negatively affect professional agency due to teachers' limited power to (i) act, (ii) affect matters, and (iii) make decisions or choices, as well as the possibility to (iv) take a stance. Agency is identified in the learning sciences studies as being one of the factors in teachers' ability to trust AI. This paper aims to introduce a dual perspective. First, educational technology, as opposed to other computer-mediated communication (CMC) tools, has two distinctly different user groups and different user needs, in the form of learners and teachers, to cater for. Second, the design of educational technology often prioritises learner agency and engagement, thereby limiting the opportunities for teachers to influence the technology and take action. This study aims to analyse the way GenAI is influencing teachers' agency. After identifying the current limits of GenAI, a solution based on the combination of human intelligence and artificial intelligence through a hybrid intelligence approach is proposed. This combination opens up the discussion of a collaboration between teacher and genAI being able to open up new practices in learning design in which they HI support the extension of the teachers' activity.

In this paper, we explore the synergies between Digital Humanities (DH) as a discipline and Hybrid Intelligence (HI) as a research paradigm. In DH research, the use of digital methods and specifically that of Artificial Intelligence is subject to a set of requirements and constraints. We argue that these are well-supported by the capabilities and goals of HI. Our contribution includes the identification of five such DH requirements: Successful AI systems need to be able to 1) collaborate with the (human) scholar; 2) support data criticism; 3) support tool criticism; 4) be aware of and cater to various perspectives and 5) support distant and close reading. We take the CARE principles of Hybrid Intelligence (collaborative, adaptive, responsible and explainable) as theoretical framework and map these to the DH requirements. In this mapping, we include example research projects. We finally address how insights from DH can be applied to HI and discuss open challenges for the combination of the two disciplines.

In a context of constant evolution and proliferation of AI technology,Hybrid Intelligence is gaining popularity to refer a balanced coexistence between human and artificial intelligence. The term has been extensively used in the past two decades to define models of intelligence involving more than one technology. This paper aims to provide (i) a concise and focused overview of the adoption of Ontology in the broad context of Hybrid Intelligence regardless of its definition and (ii) a critical discussion on the possible role of Ontology to reduce the gap between human and artificial intelligence within hybrid intelligent systems. Beside the typical benefits provided by an effective use of ontologies, at a conceptual level, the conducted analysis has pointed out a significant contribution of Ontology to improve quality and accuracy, as well as a more specific role to enable extended interoperability, system engineering and explainable/transparent systems. Additionally, an application-oriented analysis has shown a significant role in present systems (70+% of the cases) and, potentially, in future systems. However, despite the relatively consistent number of papers on the topic, a proper holistic discussion on the establishment of the next generation of hybrid-intelligent environments with a balanced co-existence of human and artificial intelligence is fundamentally missed in literature. Last but not the least, there is currently a relatively low explicit focus on automatic reasoning and inference in hybrid intelligent systems.

This paper questions the feasibility of a strong (general) data-centric artificial intelligence (AI). The disadvantages of this type of intelligence are discussed. As an alternative, the concept of co-evolutionary hybrid intelligence is proposed. It is based on the cognitive interoperability of man and machine. An analysis of existing approaches to the construction of cognitive architectures is given. An architecture seamlessly incorporates a human into the loop of intelligent problem solving is considered. The article is organized as follows. The first part contains a critique of data-centric intelligent systems. The reasons why it is impossible to create a strong artificial intelligence based on this type of intelligence are indicated. The second part briefly presents the concept of co-evolutionary hybrid intelligence and shows its advantages. The third part gives an overview and analysis of existing cognitive architectures. It is concluded that many do not consider humans part of the intelligent data processing process. The next part discusses the cognitive architecture for co-evolutionary hybrid intelligence, providing integration with humans. It finishes with general conclusions about the feasibility of developing intelligent systems with humans in the problem-solving loop.

April 29, 2022In 2015, McKinsey acquired QuantumBlack, a sophisticated analytics start-up of more than 30 data scientists, data engineers, and designers based in London. They had made their name in Formula 1 racing, applying data science to help teams gain every possible advantage in performance. Healthcare, transportation, energy, and other industry clients soon followed. Many times, acquisitions melt quietly into the parent company. This isn't the case for QuantumBlack; it has been an accelerating force for our work in analytics.

The dynamic job-shop scheduling problem (DJSP) is a class of scheduling tasks that specifically consider the inherent uncertainties such as changing order requirements and possible machine breakdown in realistic smart manufacturing settings. Since traditional methods cannot dynamically generate effective scheduling strategies in face of the disturbance of environments, we formulate the DJSP as a Markov decision process (MDP) to be tackled by reinforcement learning (RL). For this purpose, we propose a flexible hybrid framework that takes disjunctive graphs as states and a set of general dispatching rules as the action space with minimum prior domain knowledge. The attention mechanism is used as the graph representation learning (GRL) module for the feature extraction of states, and the double dueling deep Q-network with prioritized replay and noisy networks (D3QPN) is employed to map each state to the most appropriate dispatching rule. Furthermore, we present Gymjsp, a public benchmark based on the well-known OR-Library, to provide a standardized off-the-shelf facility for RL and DJSP research communities. Comprehensive experiments on various DJSP instances confirm that our proposed framework is superior to baseline algorithms with smaller makespan across all instances and provide empirical justification for the validity of the various components in the hybrid framework.