Clickatell is a digital commerce leader. We enable brands to connect, interact, and transact with their customers inside of the chat platforms they already use. For over 20 years, we have built a global culture rooted in our 4 core values - Curious, Creative, Collaborative, Champion. While every company has them, few truly live by them, and use them as guide posts for how we run our company. It's something you can feel in your everyday interactions with fellow employees.

Clickatell is a digital commerce leader. We enable brands to connect, interact, and transact with their customers inside of the chat platforms they already use. For over 20 years, we have built a global culture rooted in our 4 core values - Curious, Creative, Collaborative, Champion. While every company has them, few truly live by them, and use them as guide posts for how we run our company. It's something you can feel in your everyday interactions with fellow employees.

Healthcare is one of the most important areas of concern for humanity. As with many aspects of modern labor, doctors' abilities can be replaced by smarter, faster machines. Advanced AI is being developed to help with diagnosis, reaching conclusions faster than trained doctors. Machines are helping patients move, meaning even physical therapists might not be necessary. Now, there might be machine learning that can replace empathy – what many might consider a purely human response.

Hacking is what happens when nefarious outside sources try to break into computer systems to get to sensitive data or to plant malware. It costs governments and corporates billions of dollars each year in damages and reputation management. But scientists have now developed technology that could see people hacking the human brain. Humans have been trying to hack the human body and mind with the likes of drugs, smokes, alcohol, and coffee, since the dawn of time. The only difference now is that we have empirical evidence to know which techniques work and which don't.

Your contact center is very likely one of your top strategic priorities for your business. But there are many problems faced by these centers. Luckily, you can use virtual technology, like AI and machine learning, to not only identify the root cause of your problems but to solve them. A white paper by customer engagement company [24]7 looked at the most common and costly problems taking place in contact centers. It also demonstrated how solving just one problem, the root cause of all the other problems, could have a positive, trickle down impact on the others.

Artificial intelligence (AI) is a powerful and robust collection of technologies. While most consumers may see it as the future of personal assistants and self-driving cars, AI has the potential to greatly improve a range of other industries as well. It's not just about the latest technology trends, but rather how artificial intelligence applications can increase profit. At present, AI is improving the financial sector, from big banks to private wealth managers. The technology can assess mass amounts of important financial data such as statements, social media posts, and news articles, and turn it into easily digestible and useful data for humans. It is a process that could take human workers days or weeks, it is significantly sped-up to hours or even minutes.

As companies grow, taking on more clients and expanding further, so do their overheads. With every new staff member comes a range of additional costs and after a few hires, businesses may need a new office. One of the most difficult parts of running a company is figuring out how to keep costs down, and in a way that doesn't negatively impact the flow of work and morale. One solution is to make use of chatbots. One of the largest positives to implementing chatbot technology in a company is the ability to field queries.

With its complex rules, detailed fine print, and lengthy processes, it's little wonder that the insurance industry has an extremely poor reputation when it comes to trust and customer service. A recent global survey ranked insurance companies lower than car manufacturers, ecommerce sites, supermarkets and even banks for trustworthiness. Perhaps it's because the insurance industry is one of the least innovative areas for customer service that people distrust it. Let's face it, it isn't often that someone gets off the phone to an insurance company feeling encouraged and motivated. This is all changing though as AI and insurance become more acquainted.

Some marketers fear artificial intelligence (AI). But there is no need for marketers to be worried that an army of robots is about to steal their jobs. Instead, marketers must learn to work with AI. They must embrace this technology rather than be worried about it. There are parts of a marketers job, including data analysis, where AI can be used for assistance.

As social media and mobile drive a shift from passive brand consumption to active brand engagement, the number of touch points between customers and brands continues to grow, as do customer expectations. Customers are growing increasingly cynical towards textbook campaigns and superficial personalization. Instead, they want to do business with brands that can deliver genuine customized experiences and facilitate meaningful interactions across every channel. We examine the role that machine learning and automated customer service plays in this trend and key factors in how brands can introduce automation into their omnichannel customer experience. Carlton Doty, an analyst at Forrester Research suggests that the customer experience is driven by context.