Chatbots are cutting call center costs - Clickatell

As companies grow, taking on more clients and expanding further, so do their overheads. With every new staff member comes a range of additional costs and after a few hires, businesses may need a new office. One of the most difficult parts of running a company is figuring out how to keep costs down, and in a way that doesn't negatively impact the flow of work and morale. One solution is to make use of chatbots. One of the largest positives to implementing chatbot technology in a company is the ability to field queries.