Here's why AI and insurance are the perfect match - Clickatell

With its complex rules, detailed fine print, and lengthy processes, it's little wonder that the insurance industry has an extremely poor reputation when it comes to trust and customer service. A recent global survey ranked insurance companies lower than car manufacturers, ecommerce sites, supermarkets and even banks for trustworthiness. Perhaps it's because the insurance industry is one of the least innovative areas for customer service that people distrust it. Let's face it, it isn't often that someone gets off the phone to an insurance company feeling encouraged and motivated. This is all changing though as AI and insurance become more acquainted.