One patient said of the AI system: 'I could never get it to understand me, I ended up just hanging up and not bothering to try and book an appointment.' One patient said of the AI system: 'I could never get it to understand me, I ended up just hanging up and not bothering to try and book an appointment.' 'Emma' the Rotherham chatbot has 17 languages says AI firm - but health watchdog says system struggling with local'twangs' Patients in a South Yorkshire town are frustrated by an AI GP receptionist not understanding their "broad accents", a health watchdog has said. Healthwatch Rotherham, a local health and social care watchdog, said a number of practices in the area had introduced a new AI receptionist called Emma. It said it was hearing accounts of the AI not understanding local accents.

Jason Arday, the former University of Cambridge professor at the centre of a plagiarism row, has been found dead. Emergency services said a man was found unresponsive at an address in Battersea, south London, on Friday afternoon. Metropolitan Police officers were called by the London Ambulance Service. A 41-year-old man was pronounced dead at the scene and his next of kin have been informed, the force said. Arday resigned as a Cambridge professor of sociology of education last week after allegations of plagiarism and questions about some of his achievements.

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A routine check-up at the dentist ends with bad news: tooth decay has left a large cavity, and the tooth needs a crown. The treatment requires several follow-up appointments. During the first appointment, the dentist removes the decay, fills the cavity and prepares the tooth for the crown. She then takes an impression and fits a temporary crown. The permanent crown is produced based on the impression and can only be placed at a later appointment.

A tiny dental robot called MIR could automate crown preparation and reduce dental visits. The University of Basel prototype uses digital dentistry for tooth preparation.

Artificial intelligence will be used on the NHS app to determine which service is most appropriate for patients in England, the health service has announced. A new triage tool will ask patients a series of questions, and will use the responses to direct them to a GP appointment, pharmacy, A&E, community service or offer self-care advice. NHS England said the update would reach more than 200,000 patients in the next 12 months and be available to all app users by April 2028 as part of a major overhaul of its technology. The rollout has been largely welcomed, but some health bodies urged the NHS to prioritise patient safety, confidentiality and inclusion as it grows more reliant on AI. An initial trial of the tool at Wealden Ridge Medical Partnership in Sussex saw a 29% reduction in the number of people queuing on the phone for an appointment.

Trump Risks Key Surveillance Authority Over'Unqualified' Spy-Chief Pick US lawmakers are alarmed that Bill Pulte, a housing official with no intelligence experience, is poised to take charge of one of the government's most powerful surveillance tools. A sweeping warrantless surveillance authority remains on track to expire Friday, with no clear path to a deal, after President Donald Trump refused this week to abandon his pick of housing official Bill Pulte to temporarily lead the US intelligence community--even tasking Pulte with gutting the Office of the Director of National Intelligence in a DOGE-style "downsizing" before a permanent director is named. In a Truth Social post after his second White House meeting in two days with House speaker Mike Johnson, Trump called Section 702 of the Foreign Intelligence Surveillance Act "very important to our military, and keeping the American people safe" and asked Congress for a short-term extension to give him time to find a permanent director of national intelligence. Section 702 lets the government collect the communications of foreign targets abroad without a warrant, sweeping in an unknown volume of Americans' messages that the FBI can later search. It faces a first-ever lapse in its legal authorization if Congress does not act by the end of Friday, June 12.

The Download: online safety's future and climate tech's big pivot Plus: SpaceX has filed for an IPO expected to be the largest ever. For months, the Trump administration has been going after researchers who study and try to counter hate speech, harassment, propaganda, and disinformation online. Now, some of those researchers are fighting back. In a new lawsuit, they're seeking to strike down a visa restriction policy against "foreign officials and other persons" announced last year by US Secretary of State Marco Rubio. They say the policy violates the speech and due process rights of foreign-born workers whose "work supports greater moderation of content on the [tech] platforms. Find out how the case could impact online safety and free speech .

Who is James Murray, the new health secretary replacing Wes Streeting? From a high-profile, media-friendly Secretary of State to a relatively unknown MP, the departure of Wes Streeting and arrival of James Murray has raised eyebrows in the health and political worlds. It is one of the biggest Cabinet jobs with the largest public service departmental budgets. There will be a steep learning curve with no time for preparation away from the front line. Murray says he's deeply honoured to be appointed to the brief and continue Wes Streeting's brilliant work on such a critical mission, but who is he, and what issues will he face in his in tray?

'Thank God they're still alive': Kaiser therapists claim its new screening system puts patients at higher risk by delaying their care Kaiser pushed back on striking workers' claims and AI fears, saying it delivers'timely, high-quality care to meet members' needs' I lana Marcucci-Morris is worried about the patients she treats and how long it took for them to arrive in her office. At Kaiser Permanente's psychiatry outpatient clinic in Oakland, California, she says she increasingly finds herself assessing people experiencing severe mental health issues whom she believes should have been sent to the emergency room weeks earlier. For those who do make it to their appointments, she thinks: "Thank God they're still alive." It wasn't always this way, according to Marcucci-Morris, a licensed clinical social worker. Licensed professionals used to almost always be the first point of contact for patients with behavioral health issues at Kaiser, she said. She has noticed a change since January 2024, after the healthcare giant introduced a new screening process for first-time patients.