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More holidaymakers using AI to plan trips

BBC News

More holidaymakers are turning to AI when planning or booking their trips, according to travel association ABTA. The body found that 8% of travellers were using AI - up from 4% last year - with younger holidaymakers more likely to use the technology when planning their trips. However, AI still lagged a long way behind more established methods - such as general internet searches and asking family and friends. Overall, the number of people taking a holiday continued a recent trend of climbing back towards pre-pandemic levels, ABTA said. The travel body described the increase in customers using AI as both a challenge and an opportunity.


Automated holidays: how AI is affecting the travel industry

#artificialintelligence

First you could book a flight online. Then came online travel agents. And now you might check in for your hotel via mobile, a computer could set the price, while a chatbot answers your queries. Some travel experts expect the first autonomous cargo flights to start within several years, while big data analysis is on the rise at internet-based firms like Expedia, Lastminute.com and Skyscanner. "We have to reinvent the place of the man in the system," says Fabrice Otaño, chief data officer at AccorHotels group.


Automated holidays: how AI is affecting the travel industry

#artificialintelligence

First you could book a flight online. Then came online travel agents. And now you might check in for your hotel via mobile, a computer could set the price, while a chatbot answers your queries. Some travel experts expect the first autonomous cargo flights to start within several years, while big data analysis is on the rise at internet-based firms like Expedia, Lastminute.com and Skyscanner. "We have to reinvent the place of the man in the system," says Fabrice Otaño, chief data officer at AccorHotels group.