Automated holidays: how AI is affecting the travel industry

First you could book a flight online. Then came online travel agents. And now you might check in for your hotel via mobile, a computer could set the price, while a chatbot answers your queries. Some travel experts expect the first autonomous cargo flights to start within several years, while big data analysis is on the rise at internet-based firms like Expedia, Lastminute.com and Skyscanner. "We have to reinvent the place of the man in the system," says Fabrice Otaño, chief data officer at AccorHotels group.