How to Cut Cake Fairly.

The other day, I went to meet someone in downtown Sydney, Australia. On my way, back on the local train, I looked at my mobile to check my emails and found a message asking me whether I would like to meet the person I had just connected with on my LinkedIn network. So, was this some form of artificial intelligence (AI) at play? We now live in a brave new world where AI is the next frontier. We keep hearing about bots, chatbots, teacherbots, digital assistants, machine learning, deep learning and many more such words and often wonder what do they mean.

Adelyn Zhou is a founder and CMO of TOPBOTS, a platform specialising in connecting large enterprise companies and small businesses to bot and artificial intelligence (AI) service providers and vendors. TOPBOTS helps their clients implement an AI strategy and also lead interactive workshops to train personnel in this new hot field. Here she explains how publishers should be developing chatbot strategy. A chatbot is a computer program that you can talk to using your voice (like Siri or Alexa) or text (as in Facebook Messenger or on Slack). Chatbots and bots vary in their levels of sophistication.

Featured will be 24-hour content from our annual CX conference, SCORE, as well as a handful of live webcasts--serving CX professionals responsible for driving superior customer experiences with innovative, yet proven, strategies. Learn how to differentiate your brand with a fast, simple purchasing process saving your customers time and effort. You'll transform your buying experience to create loyal, raving fans, while empowering your reps to spend more time selling. Reach people on the phone, via live chat, email, through social media, and even in person. Use visitor tracking and email analytics to know what your customers are seeing.

The Microsoft Azure ML team recently announced the availability of 3 ML templates on the Azure ML Studio – for online fraud detection, retail forecasting and text classification. These templates demonstrate industry best practices and common building blocks used in an ML solution for a specific domain, starting from data preparation, data processing, feature engineering, model training to model deployment (as a web service) . The goal for Azure ML templates is to make data scientists more productive and faster in building and deploying their custom ML solutions on the cloud. Templates include a collection of pre-configured Azure ML modules as well as custom R scripts in the Execute R Script modules to enable an end-to-end solution. In this webinar, we focus on the Text Classification template.

Google Assistant is having a great month. Just last week Google started rolling out its voice-activated aide to all Android phones running Marshmallow and Nougat, and now it's showing off a new trick that will make it much more useful: integration with our messages. For whatever reason, Google Assistant struggled when it came to reading our messages before. Even though it had a second home in Allo and could send messages on command, Assistant balked when asked basic questions about our incoming texts, as it was unable to read and interact with them. As first spotted by 9to5Google, that's changed in the latest update.

It seems like everyone wants to invest in artificial intelligence (AI). And it's not just the tech giants: USAA is using AI to protect its users from identity theft and Under Armour has connected its health app, MyFitnessPal, to IBM Watson so users can get a more thorough read of their health. AI is already a $15 billion dollar industry, according to the MIT Technology Review, with more than 2,600 companies developing their own tech, and the value of AI is reported to rise to over $70 billion by 2020. Because of AI's business opportunities, hundreds of designers in digital agencies, people who were taught to create products and services that live on the Internet, are starting to build physical products that interact with us, respond to our moods, and make decisions for us. It's a challenge that requires every skill they've learned, plus many they haven't.

Join NewVoiceMedia and Call Centre Helper as they discuss the effects of Artificial Intelligence on the contact centre. Artificial Intelligence has been threatening to transform the Contact Centre. But, how much of this talk is hype? And, how much is likely to happen? Could this lead to the decline of contact centres as we know it?

Artificial Intelligence has been threatening to transform the Contact Centre. But, how much of this talk is hype? And, how much is likely to happen? Could this lead to the decline of contact centres as we know it? Join us for this Webinar as we debunk the myths from the reality.