Computational argumentation, which involves generating answers or summaries for controversial topics like abortion bans and vaccination, has become increasingly important in today's polarized environment. Sophisticated LLM capabilities offer the potential to provide nuanced, evidence-based answers to such questions through Retrieval-Augmented Argumentation (RAArg), leveraging real-world evidence for high-quality, grounded arguments. However, evaluating RAArg remains challenging, as human evaluation is costly and difficult for complex, lengthy answers on complicated topics. At the same time, re-using existing argumentation datasets is no longer sufficient, as they lack long, complex arguments and realistic evidence from potentially misleading sources, limiting holistic evaluation of retrieval effectiveness and argument quality. To address these gaps, we investigate automated evaluation methods using multiple fine-grained LLM judges, providing better and more interpretable assessments than traditional single-score metrics and even previously reported human crowdsourcing. To validate the proposed techniques, we introduce ConQRet, a new benchmark featuring long and complex human-authored arguments on debated topics, grounded in real-world websites, allowing an exhaustive evaluation across retrieval effectiveness, argument quality, and groundedness. We validate our LLM Judges on a prior dataset and the new ConQRet benchmark. Our proposed LLM Judges and the ConQRet benchmark can enable rapid progress in computational argumentation and can be naturally extended to other complex retrieval-augmented generation tasks.

Query Reformulation (QR) is a set of techniques used to transform a user's original search query to a text that better aligns with the user's intent and improves their search experience. Recently, zero-shot QR has been a promising approach due to its ability to exploit knowledge inherent in large language models. Inspired by the success of ensemble prompting strategies which have benefited other tasks, we investigate if they can improve query reformulation. In this context, we propose two ensemble-based prompting techniques, GenQREnsemble and GenQRFusion which leverage paraphrases of a zero-shot instruction to generate multiple sets of keywords to improve retrieval performance ultimately. We further introduce their post-retrieval variants to incorporate relevance feedback from a variety of sources, including an oracle simulating a human user and a "critic" LLM. We demonstrate that an ensemble of query reformulations can improve retrieval effectiveness by up to 18% on nDCG@10 in pre-retrieval settings and 9% on post-retrieval settings on multiple benchmarks, outperforming all previously reported SOTA results. We perform subsequent analyses to investigate the effects of feedback documents, incorporate domain-specific instructions, filter reformulations, and generate fluent reformulations that might be more beneficial to human searchers. Together, the techniques and the results presented in this paper establish a new state of the art in automated query reformulation for retrieval and suggest promising directions for future research.

Conversational Task Assistants (CTAs) guide users in performing a multitude of activities, such as making recipes. However, ensuring that interactions remain engaging, interesting, and enjoyable for CTA users is not trivial, especially for time-consuming or challenging tasks. Grounded in psychological theories of human interest, we propose to engage users with contextual and interesting statements or facts during interactions with a multi-modal CTA, to reduce fatigue and task abandonment before a task is complete. To operationalize this idea, we train a high-performing classifier (82% F1-score) to automatically identify relevant and interesting facts for users. We use it to create an annotated dataset of task-specific interesting facts for the domain of cooking. Finally, we design and validate a dialogue policy to incorporate the identified relevant and interesting facts into a conversation, to improve user engagement and task completion. Live testing on a leading multi-modal voice assistant shows that 66% of the presented facts were received positively, leading to a 40% gain in the user satisfaction rating, and a 37% increase in conversation length. These findings emphasize that strategically incorporating interesting facts into the CTA experience can promote real-world user participation for guided task interactions.

Query Reformulation(QR) is a set of techniques used to transform a user's original search query to a text that better aligns with the user's intent and improves their search experience. Recently, zero-shot QR has been shown to be a promising approach due to its ability to exploit knowledge inherent in large language models. By taking inspiration from the success of ensemble prompting strategies which have benefited many tasks, we investigate if they can help improve query reformulation. In this context, we propose an ensemble based prompting technique, GenQREnsemble which leverages paraphrases of a zero-shot instruction to generate multiple sets of keywords ultimately improving retrieval performance. We further introduce its post-retrieval variant, GenQREnsembleRF to incorporate pseudo relevant feedback. On evaluations over four IR benchmarks, we find that GenQREnsemble generates better reformulations with relative nDCG@10 improvements up to 18% and MAP improvements upto 24% over the previous zero-shot state-of-art. On the MSMarco Passage Ranking task, GenQREnsembleRF shows relative gains of 5% MRR using pseudo-relevance feedback, and 9% nDCG@10 using relevant feedback documents.

State-of-the-art neural rankers pre-trained on large task-specific training data such as MS-MARCO, have been shown to exhibit strong performance on various ranking tasks without domain adaptation, also called zero-shot. However, zero-shot neural ranking may be sub-optimal, as it does not take advantage of the target domain information. Unfortunately, acquiring sufficiently large and high quality target training data to improve a modern neural ranker can be costly and time-consuming. To address this problem, we propose a new approach to unsupervised domain adaptation for ranking, DUQGen, which addresses a critical gap in prior literature, namely how to automatically generate both effective and diverse synthetic training data to fine tune a modern neural ranker for a new domain. Specifically, DUQGen produces a more effective representation of the target domain by identifying clusters of similar documents; and generates a more diverse training dataset by probabilistic sampling over the resulting document clusters. Our extensive experiments, over the standard BEIR collection, demonstrate that DUQGen consistently outperforms all zero-shot baselines and substantially outperforms the SOTA baselines on 16 out of 18 datasets, for an average of 4% relative improvement across all datasets. We complement our results with a thorough analysis for more in-depth understanding of the proposed method's performance and to identify promising areas for further improvements.

Many Natural Language Generation (NLG) tasks aim to generate a single output text given an input prompt. Other settings require the generation of multiple texts, e.g., for Synthetic Traffic Generation (STG). This generation task is crucial for training and evaluating QA systems as well as conversational agents, where the goal is to generate multiple questions or utterances resembling the linguistic variability of real users. In this paper, we show that common NLG metrics, like BLEU, are not suitable for evaluating STG. We propose and evaluate several metrics designed to compare the generated traffic to the distribution of real user texts. We validate our metrics with an automatic procedure to verify whether they capture different types of quality issues of generated data; we also run human annotations to verify the correlation with human judgements. Experiments on three tasks, i.e., Shopping Utterance Generation, Product Question Generation and Query Auto Completion, demonstrate that our metrics are effective for evaluating STG tasks, and improve the agreement with human judgement up to 20% with respect to common NLG metrics. We believe these findings can pave the way towards better solutions for estimating the representativeness of synthetic text data.

While search is the predominant method of accessing information, formulating effective queries remains a challenging task, especially for situations where the users are not familiar with a domain, or searching for documents in other languages, or looking for complex information such as events, which are not easily expressible as queries. Providing example documents or passages of interest, might be easier for a user, however, such query-by-example scenarios are prone to concept drift, and are highly sensitive to the query generation method. This demo illustrates complementary approaches of using LLMs interactively, assisting and enabling the user to provide edits and feedback at all stages of the query formulation process. The proposed Query Generation Assistant is a novel search interface which supports automatic and interactive query generation over a mono-linguial or multi-lingual document collection. Specifically, the proposed assistive interface enables the users to refine the queries generated by different LLMs, to provide feedback on the retrieved documents or passages, and is able to incorporate the users' feedback as prompts to generate more effective queries. The proposed interface is a valuable experimental tool for exploring fine-tuning and prompting of LLMs for query generation to qualitatively evaluate the effectiveness of retrieval and ranking models, and for conducting Human-in-the-Loop (HITL) experiments for complex search tasks where users struggle to formulate queries without such assistance.

Interactive search can provide a better experience by incorporating interaction feedback from the users. This can significantly improve search accuracy as it helps avoid irrelevant information and captures the users' search intents. Existing state-of-the-art (SOTA) systems use reinforcement learning (RL) models to incorporate the interactions but focus on item-level feedback, ignoring the fine-grained information found in sentence-level feedback. Yet such feedback requires extensive RL action space exploration and large amounts of annotated data. This work addresses these challenges by proposing a new deep Q-learning (DQ) approach, DQrank. DQrank adapts BERT-based models, the SOTA in natural language processing, to select crucial sentences based on users' engagement and rank the items to obtain more satisfactory responses. We also propose two mechanisms to better explore optimal actions. DQrank further utilizes the experience replay mechanism in DQ to store the feedback sentences to obtain a better initial ranking performance. We validate the effectiveness of DQrank on three search datasets. The results show that DQRank performs at least 12% better than the previous SOTA RL approaches. We also conduct detailed ablation studies. The ablation results demonstrate that each model component can efficiently extract and accumulate long-term engagement effects from the users' sentence-level feedback. This structure offers new technologies with promised performance to construct a search system with sentence-level interaction.

Open-domain conversational search (ODCS) aims to provide valuable, up-to-date information, while maintaining natural conversations to help users refine and ultimately answer information needs. However, creating an effective and robust ODCS agent is challenging. In this paper, we present a fully functional ODCS system, Ericson, which includes state-of-the-art question answering and information retrieval components, as well as intent inference and dialogue management models for proactive question refinement and recommendations. Our system was stress-tested in the Amazon Alexa Prize, by engaging in live conversations with thousands of Alexa users, thus providing empirical basis for the analysis of the ODCS system in real settings. Our interaction data analysis revealed that accurate intent classification, encouraging user engagement, and careful proactive recommendations contribute most to the users satisfaction. Our study further identifies limitations of the existing search techniques, and can serve as a building block for the next generation of ODCS agents.

Response ranking in dialogues plays a crucial role in retrieval-based conversational systems. In a multi-turn dialogue, to capture the gist of a conversation, contextual information serves as essential knowledge to achieve this goal. In this paper, we present a flexible neural framework that can integrate contextual information from multiple channels. Specifically for the current task, our approach is to provide two information channels in parallel, Fusing Conversation history and domain knowledge extracted from Candidate provenance (FCC), where candidate responses are curated, as contextual information to improve the performance of multi-turn dialogue response ranking. The proposed approach can be generalized as a module to incorporate miscellaneous contextual features for other context-oriented tasks. We evaluate our model on the MSDialog dataset widely used for evaluating conversational response ranking tasks. Our experimental results show that our framework significantly outperforms the previous state-of-the-art models, improving Recall@1 by 7% and MAP by 4%. Furthermore, we conduct ablation studies to evaluate the contributions of each information channel, and of the framework components, to the overall ranking performance, providing additional insights and directions for further improvements.