Why Should You Start Using AI Chatbots? - DZone AI

A chatbot is a text-based program empowered by Artificial Intelligence (AI) and Natural Learning Processes (NLP). A user generally interacts with the chatbot over a platform through a communication channel connected to a network. In other words, chatbots are bots that live in chat platforms. There are numerous kinds of bots present globally, and they all can perform various tasks. The most common type of bot is the one offering customer services.