A glance at the future of retail

Will physical shops cease to exist? Have we reached the end of online shopping in its current form? Are new technologies such as robots, drones, virtual and augmented reality taking over the shopping experience? These are some of the many questions that gathered retailers at the 2017 RetailDetail Congress in Schelle (Belgium), the pinnacle of the retail industry calendar. This event definitely resulted in food for thought on what to consider as a retailer in the very near future.