Artificial intelligence: MEPs want to ensure a fair and safe use for consumers News European Parliament

The resolution addresses several challenges arising from the rapid development of artificial intelligence (AI) and automated decision-making (ADM) technologies, with a special focus on consumer protection. Parliament welcomes the potential of ADM to deliver innovative and improved services to consumers, including new digital services such as virtual assistants and chatbots. However, when interacting with a system that automates decision-making, one should be "properly informed about how it functions, about how to reach a human with decision-making powers, and about how the system's decisions can be checked and corrected", it adds. Those systems should only use high-quality and unbiased data sets and "explainable and unbiased algorithms", states the resolution. Review structures should be set up to remedy possible mistakes in automated decisions.